We highly recommend precise measurement of your ring size and selecting the correct size when you place your order. Furthermore, for items that are currently in stock, we will clearly display the available sizes. If you require resizing services for items you wish to purchase, please reach out to us at order@blazeaurajewelry.com before placing your order.

We offer one complimentary resizing services for our rings, allowing adjustments within a 1-2 sizes range up or down during the first year of ownership. This restriction has been put in place to uphold the ring's structural integrity, design, and overall quality. Enacting more significant size alterations could potentially jeopardize these crucial aspects. While we would like to accommodate all size requests, our primary goal is to ensure that the final product maintains its intended beauty and durability.

If you require a ring size that falls beyond the range we can accommodate for our readily available in-stock pieces, we encourage you to explore the possibility of a custom ring design. With a custom design, we possess the flexibility to create a ring in any size that aligns with your preferences.

Please be aware that rings designed in the "eternity style," featuring diamonds or engravings encircling the entire ring, cannot be resized.

The standard production time for resizing requests typically falls within 1 to 3 weeks. The timeframe varies based on the complexity of the resizing task. Kindly note that clients are responsible for the shipping costs related to the resizing process.

If you require resizing services after your order has been completed, please complete the provided form below or contact us via email at services@blazeaurajewelry.com. Our client services team will reply to your inquiry within 72 hours. Kindly refrain from sending your pieces directly before getting in touch with us, as we will not be able to accept them without prior contact.

We take pride in providing exceptional customer support after your purchase, ensuring confidence in your investment and a commitment to assisting with your jewelry's care throughout its lifetime. We are fully committed to ensuring the durability and high quality of our jewelry.

For any repair services, please complete the provided form below or contact us via email at services@blazeaurajewelry.com. Our client services team will reply to your inquiry within 72 hours. Kindly refrain from sending your pieces directly before getting in touch with us, as we will not be able to accept them without prior contact.

Repair Services:

• Labor fee and/or materials fee is charged for repair services, representing only the cost incurred.
• Average repair times range from 1 to 8 weeks, depending on the nature of the repair.
• Complimentary repair services will become null and void if customers opt for resizing or repair work from a different jeweler.

Replacement Stone Services:

• Many of our pieces feature unique, one-of-a-kind stones that are not reparable or replaceable. Complimentary replacement is not available for lost center/main stones or feature stones. Kindly complete the form below or contact us via email, and we will promptly address whether we have similar stones for your piece, along with associated costs.
• We do not offer complimentary replacement services for opals, pearls, or turquoise because of the unique and fragile qualities of these stones. We will replace pearls/turquoise/opals for you at our cost.

Shipping

• Customers are responsible for shipping cost (to and from us) for repairs.
• We’ll send you a shipping label, as well as instructions on how and where to send your package.

We offer custom services to fulfill your preferences. To initiate your order, kindly complete the form below or reach out to us via email at order@blazeaurajewelry.com. Here's an overview of how the process works:

Step 01: Initial Consultation

Step 02: Renderings & Price Quote

Step 03: We procure diamonds or gemstones for your project and share images/videos for your approval.

Step 04: A contract will be emailed to you for order placement.

Step 05: Creation Phase: Estimated time of 4-8 weeks.

Step 06: We'll maintain communication with you before shipping your order.